[This is the fifth in a series of columns about best practices for state and local advocacy groups. The first four are about proactive legislation, a Resolution strategy, a 6-step multi-year advocacy program, and how to meet with a lawmaker.]
Progressive advocacy groups rarely have the funding to pay a large staff. To defeat conservative interests, which often spend a lot of money, progressives instead must recruit volunteers and maximize their impact.
This is as it should be. Since we represent the interests of average American families, it’s only right that they participate in the political battle. But building and maintaining a powerful grassroots organization is not easy, and in fact, most progressive advocacy groups don’t do it very well (and many don’t even try).
The first rule of political organizing is to continuously give volunteers something to do—use them or lose them. If you gather a list of supporters and wait for the next occasion for constituents to contact their lawmakers about a bill, you will have thrown away your most valuable resource.
The second rule is to provide volunteers the opportunity to become leaders in the campaign.
Let volunteers work themselves into leadership
Many advocacy groups are deathly afraid of letting go of control. But there is no way to build a powerful organization without delegating elements of responsibility. If you don’t empower legislative sponsors, allied groups and grassroots activists, you don’t have a political organization. It’s just your small staff-led group trying the same old tactics against the vast right-wing machine.
Advocates worry that volunteers will make mistakes. Don’t worry, they will. But if you manage your grassroots adequately, errors will be politically insignificant while your political power will be greatly magnified.
The trick is creating a hierarchy of tasks where raw volunteers can perform jobs where mistakes are unlikely and harmless, experienced volunteers can take on tougher duties where repetition teaches them to do it right, and superior volunteers who have proven themselves receive the training to be entrusted with real responsibility.
The Ladder of Engagement
To maximize what you get out of volunteers, create a Ladder of Engagement—a series of volunteer tasks categorized from the simplest to the hardest. The goal is to give casual, occasional volunteers something constructive to do while providing a path for committed activists to become more and more engaged.
Just like campaign donors, the volunteers most likely to give you their valuable time are the ones who have done it before and grow to feel “invested” in the campaign. So keep asking for help and let those who prove their worth climb up the ladder.
Here’s a sample Ladder of Engagement:
Basic volunteer tasks
Tasks with modest participant responsibility
Tasks with moderate leadership responsibility
Tasks with major leadership responsibility
One of the most common mistakes that advocacy groups make is to designate permanent team leaders (like a County Chair) based on prior political or legislative campaigns. Every campaign is different in time and subject matter. The hero of 2016 may be overscheduled in 2018.
Let team leaders work their way into these jobs. In every campaign we have ever helped direct, we have been astonished by at least one volunteer-turned-leader. It will be someone you never expected, someone who didn’t seem to have the experience. (This is especially true if you organize college campuses, which you should!) That volunteer will have fire in his or her eyes, and will work longer and harder than many of your paid staff. Some people will do amazing things for a good cause if you give them a chance.
When volunteers have accomplished tasks with participant responsibility, you can begin training them to become campaign leaders. Let them choose one of the tasks with moderate leadership responsibility and explain carefully how to do those jobs. When volunteers prove proficient at those tasks, give them a full day (or more) of leadership training and bring them more formally into the campaign structure. The motto of the Obama field campaign was “Respect. Empower. Include. Win.” Let it be your motto as well.
Prioritize constituent-to-lawmaker contacts
After you have successfully built at least a modest grassroots organization, what are the most important things for that organization to do?
In a legislative campaign, the overriding purpose of volunteers is to deliver your message over and over to persuadable lawmakers, either directly or indirectly. Sure, volunteers can also help raise money, recruit other activists, and maximize press coverage. But to the greatest extent possible, volunteers should be engaged in grassroots lobbying.
There is a great difference between effective and ineffective lobbying tactics. Here’s a list of ways to communicate with lawmakers from most to least effective:
Fairly effective with repetition
The bottom line is, volunteers can’t help much with “very effective” contacts and it’s not worth their time to focus on the “ineffective” methods of contact. So the best use of activists is to drive calls, emails and letters from individual constituents to targeted lawmakers—the ones who are undecided on your issue.
The problem is, your volunteers will disproportionately live in districts where the lawmakers are already committed either for or against your legislation. Only a small percentage of volunteers will live in the districts of targeted lawmakers.
So, to maximize constituent-to-lawmaker contacts, your volunteers need to go into the districts of undecided lawmakers, either physically or electronically, and get those residents to write or call. Here are ways your campaign can do that:
Show volunteers you appreciate them
The magic words are “please” and “thank you.”
Do not assume that volunteers know you want them to come back. Ask them for their help, over and over, always with a sincere “please.” After every single time they do something for the campaign, say “thank you.” Don’t ever take volunteers for granted.
If you are asking them to work at a specific location, bring some food. Doughnuts and pizza aren’t especially healthy, but they are traditional. And bring bottled water. The costs are small and the benefits—in volunteers’ appreciation—are large. Activists will work twice as hard if you call them by name, voice encouragement, and thank them repeatedly.
And they deserve your appreciation. You can’t win anything substantial without them.